Zanussi-Electrolux CZC16/9FA User Manual download pdf (Page 10)

SOMETHING NOT WORKING

Before contacting your local Service Force Centre, check the following points:

Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or

installation a charge will be made, even if the appliance is under guarantee.

If, after the above checks, there is still a fault, call your local Service Force Centre.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a

charge if the fault is not a mechanical or electrical breakdown.

Please note that proof of purchase is required for any in-guarantee service calls.

Symptom

No power to the appliance

The light does not come on

The temperature in the fridge or freezer section is

too high

The freezer door will not open

The compressor runs continously

Noise

Solution

Check there is power at the socket.

Check there is not a power cut by checking the

household lights.

Check the fuse has not blown.

Ensure that the bulb is correctly fitted.

Replace the bulb if it has blown.

Check the door light switch is not jammed.

Check the thermostat control knob on the top panel is

turned to the correct setting relative to ambient

conditions.

Check the ambient temperature is within the

appliance’s operating limits, please refer to the

installation section in this instruction book.

Relocate the appliance if necessary.

Has door just been opened? If so leave for a few

minutes to allow the air pressure to equalise.

Adjust the thermostat control knob to give correct

temperature control. See “Setting the temperature”.

Check that the doors are closed.

Large quantities of food have recently been placed in

the cabinet and/or door is frequently opened.

Check that air vents is not obstructed.

Refer to normal operating sounds.

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local

Service Force Centre by telephoning:-

0 8 7 0 5 9 2 9 9 2 9

Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the

website at www

.serviceforce.co.uk

For Customer Service in Ireland please

Zanussi-Electrolux

Electrolux Group (Irl) Ltd

Long Mile Road

Dublin 12

Republic of Ireland

Telephone : +353 (0)1 4090751

Email: [email protected]

Before calling out an engineer, please ensure you have read the details under the heading ‘Something Not

Working?

When you contact the Service Force Centre you will need to give the following details:

1. Your name, address and post code

2. Your telephone number

3. Clear and concise details of the fault

4. The model and serial number of the appliance (found on the rating plate)

5. The purchase date

Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee

service calls.

SERVICE AND SPARE PARTS

CUSTOMER CARE DEPARTMENT

For general enquiries concerning your Zanussi-Electrolux appliance or for further information on

Zanussi-Electrolux products, please contact our Customer Care Department by letter or telephone at the

address below or visit our website at www.zanussi-electrolux.co.uk

Customer Care Department

Zanussi-Electrolux

55-77 High Street

Slough

Berkshire

SL1 1DZ

Tel: 08705 727 727 (*)

* calls to this number may be recorded for training purposes.

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Zanussi-Electrolux CZC16/9FA User Manual Page 10

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